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Retail Sales Lead

 

Job Title: Retail Sales Lead

Department: Sales

Reports to: Retail Store Manager

FLSA Status: Nonexempt

Classification: Sales

Supervises: None

 

Position summary: Creates a positive customer experience by providing excellent customer service and by performing consultative selling of T-Mobile products and services.

 

Qualifications required:

  • High school diploma or GED

 

Qualifications desired:

  • Sales experience in a retail environment

 

Essential functions and responsibilities:

  • Performing consultative selling and service on the sales floor during retail hours which includes evenings and weekends
  • Keeps abreast of the rapidly evolving T-Mobile standards and technology
  • Cultivates positive customer relationships
  • Ensures that the customer’s store experience is interactive, engaging and reassuring

 

Nonessential functions:

  • Performs other related duties as assigned

 

Success factors/job competencies:

  • Achievement Focus
  • Adaptability
  • Business Ethics
  • Dependability
  • Consultative Selling
  • Cooperation
  • Customer Service

 

Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Physical demands: While performing the duties of this job, the employee is regularly required to stand, walk, talk and hear. The employee is occasionally required to sit, climb, stoop, kneel, crouch, reach, push, pull, lift or move up to twenty (20) pounds, grasp, and type. The employee is required to have close visual acuity to perform activities such as preparing and analyzing data and figures, extensive reading, transcribing, and viewing a computer screen.
  • Work environment: The noise level in the work environment is moderate. The employee is not substantially exposed to adverse environmental conditions.
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