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Sales Development Trainer

Job Title: Sales Development Trainer                                                                             

FLSA Status: Exempt

Department: Sales                                                                                                              

Classification: Sales

Reports to: Director of Sales                                                                                             

Supervises: None


Position summary: Develops, delivers, reinforces and sustains learning solutions that build and enhance the skills, knowledge, and abilities of the frontline sales team. Builds strategic relationships that allow for on-going collaborative interactions that help identify learning gaps and potential solutions.


Qualifications Required:

  • High school diploma with six (6) years of retail experience, an associate’s degree with four (4) years of retail experience, or a bachelor’s degree
  • Intermediate proficiency in Microsoft Office Suite


Qualifications Desired:

  • Bachelor’s Degree
  • Three (3) years of sales training experience
  • Retail management experience
  • Experience facilitating effective and engaging presentations using a variety of methods
  • Experience facilitating learning to a diverse audience with a variety of leadership and learning styles
  • Experience reading, analyzing and discussing possible action plans based on business performance metrics
  • Consultative sales and sales management experience in a customer-focused and operationally excellent retail environment or in fields involving consumer technology, applications and content


Essential functions and responsibilities:

  • Prepares for and conducts new hire training classes
  • Utilizes traditional Instructor Led Training (ILT), Virtual Instructor led Training (VILT) and On-the-job Training (OTJ) practices to train a diverse audience in both size of group and experience
  • Promotes an open and supportive learning environment that fosters knowledge transfer, competency, and practical application of desired skills or behavioral changes
  • Provides on-the-job training to frontline employees by providing model training objectives in a live retail setting
  • Schedules and attends regular store visits with the Market Manager and Executive Vice President
  • Collaborates with field leaders and prepares them for cascade training
  • Participates in conference calls and meetings with field leadership
  • Identifies learning solutions based on feedback, observations, business performance, and training completion reporting
  • Provides recommendations and creates tools to integrate new learning solutions into the existing field operations plan


Nonessential functions:

  • Performs other related duties as assigned


Success factors/job competencies:

  • Achievement Focus
  • Business Acumen
  • Dependability
  • Managing People
  • Recruitment and Staffing
  • Adaptability
  • Business Ethics
  • Managing Customer Focus
  • Quality Management
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