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Retail Sales Associate

Job Title:          Retail Sales Associate                          

Department:     Sales                                                       

Reports to:       Retail Store Manager                         

FLSA Status:   Non-exempt

Classification:  Sales

 Supervises:    None


Position summary: Creates a positive customer experience by providing excellent customer service and by performing consultative selling of T-Mobile products and services.

Qualifications required:

  • High school diploma or GED

Qualifications desired:

  • Sales experience in a retail environment

Essential functions and responsibilities:

  • Performing consultative selling and service on the sales floor during retail hours which includes evenings and weekends
  • Keeps abreast of the rapidly evolving T-Mobile standards and technology
  • Cultivates positive customer relationships
  • Ensures that the customer’s store experience is interactive, engaging and reassuring

Nonessential functions:

  • Performs other related duties as assigned

Success factors/job competencies:

  • Achievement Focus
  • Adaptability
  • Business Ethics
  • Dependability
  • Consultative Selling
  • Cooperation
  • Customer Service


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