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Retail Store Manager

Job Title:                 Retail Store Manager                            

FLSA Status:           Exempt

Department:            Sales                                                     

Classification:         Sales

Reports to:              District Manager                                    

Supervises:             Retail Assistant Manager; Retail Sales Lead; Retail Sales Associates


Position summary: Hires, motivates, coaches and develops the store team and is responsible for delivering exceptional sales and service to every T-Mobile customer.


Qualifications required:

  • High school diploma with four (4) years of retail experience, an associate’s degree with two (2) years of retail experience, or a  bachelor’s degree
  • Intermediate proficiency in Microsoft Office Suite


Qualifications desired:

  • Consultative sales and sales management experience in a customer-focused and operationally excellent retail environment or in fields involving consumer technology, applications and content
  • Employee management experience
  • Operational and financial performance management skills especially in profit and loss management


Essential functions and responsibilities:

  • Recruits, develops, motivates and manages a high-performing team
  • Ensures that individual and team sales goals are met or exceeded
  • Provides coaching on consultative sales and service on the sales floor during retail hours which includes evenings and weekends
  • Keeps abreast of the rapidly evolving T-Mobile standards and technology
  • Ensures the store remains audit-compliant based on T-Mobile and Verge Mobile standards
  • Ensures effective and efficient store operations
  • Implements the company’s processes and procedures


Nonessential functions:

  • Performs other related duties as assigned


Success factors/job competencies:

  • Achievement Focus
  • Adaptability                                           
  • Business Acumen
  • Business Ethics
  • Consultative Selling
  • Dependability
  • Managing Customer Focus
  • Managing People
  • Recruitment and Staffing


Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Physical demands: While performing the duties of this job, the employee is regularly required to stand, walk, talk and hear. The employee is occasionally required to sit, climb, stoop, kneel, crouch, reach, push, pull, lift or move up to twenty (20) pounds, grasp, and type. The employee is required to have close visual acuity to perform activities such as preparing and analyzing data and figures, extensive reading, transcribing, and viewing a computer screen.
  • Work environment: The noise level in the work environment is moderate. The employee is not substantially exposed to adverse environmental conditions.
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