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Retail Sales Associate

Job Title:                Retail Sales Associate                         

FLSA Status:          Nonexempt

Department:            Sales                                                      

Classification:         Sales

Reports to:              Retail Store Manager                         

Supervises:             None


Position summary: Creates a positive customer experience by providing excellent customer service and by performing consultative selling of T-Mobile products and services.


Qualifications required:

  • High school diploma or GED


Qualifications desired:

  • Sales experience in a retail environment


Essential functions and responsibilities:

  • Performing consultative selling and service on the sales floor during retail hours which includes evenings and weekends
  • Keeps abreast of the rapidly evolving T-Mobile standards and technology
  • Cultivates positive customer relationships
  • Ensures that the customer’s store experience is interactive, engaging and reassuring


Nonessential functions:

  • Performs other related duties as assigned


Success factors/job competencies:

  • Achievement Focus
  • Adaptability
  • Business Ethics
  • Dependability
  • Consultative Selling
  • Cooperation
  • Customer Service


Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Physical demands: While performing the duties of this job, the employee is regularly required to stand, walk, talk and hear. The employee is occasionally required to sit, climb, stoop, kneel, crouch, reach, push, pull, lift or move up to twenty (20) pounds, grasp, and type. The employee is required to have close visual acuity to perform activities such as preparing and analyzing data and figures, extensive reading, transcribing, and viewing a computer screen.
  • Work environment: The noise level in the work environment is moderate. The employee is not substantially exposed to adverse environmental conditions.
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